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    Privacy policy

    Last updated: 6 November 2025

    This Privacy Policy explains how JPC Mobile – Tech Repair & Accessories (“JPC Mobile”, “we”, “us”, or “our”) collects, uses, discloses, and protects your personal information when you visit our website, interact with our content and tools, purchase our products or services, or otherwise communicate with us (collectively, the “Services”).
    Our store is powered by Shopify, which helps us provide secure e-commerce and related features.

    If there is any conflict between this Privacy Policy and our Terms of Service, this Privacy Policy governs how we handle, process, and disclose your personal information.

    By using the Services, you confirm that you have read and understood this Privacy Policy.

    1) Personal Information We Collect

    “Personal information” means information that identifies, relates to, describes, or can reasonably be linked with you. It does not include de-identified or aggregated information.

    Depending on how you interact with the Services and as permitted by law, we may collect:

    • Contact details: name, email, phone number, billing and shipping addresses.

    • Payment/transaction data: payment method and confirmation details (processed by our payment providers), order details, returns/exchange records.

    • Account data: login credentials, preferences, saved items, settings.

    • Usage & device data: IP address, browser type/version, device identifiers, referral URLs, pages viewed, time/date stamps, clickstream, and similar analytics.

    • Communications: messages you send us (including support requests, reviews, or social messages).

    • Inferences: insights we derive from other data to improve your shopping experience (e.g., suggested products).

    2) How We Collect Information

    We collect information:

    • Directly from you (e.g., checkout, account sign-up, customer support, reviews).

    • Automatically via cookies, pixels, and similar technologies when you use the Services.

    • From service providers (e.g., payment processors, analytics, shipping and fulfilment partners).

    • From partners/third parties (e.g., marketing or advertising platforms, where permitted).

    3) How We Use Personal Information

    We use personal information to:

    • Provide and improve the Services: process orders and payments, fulfil and ship purchases, handle returns/exchanges in line with our Return Policy (note: no change-of-mind refunds), remember preferences, and personalise your experience.

    • Account & support: create and manage accounts, respond to enquiries, troubleshoot, and provide customer support.

    • Marketing & advertising: send emails or SMS (where permitted) about products, services, offers, and updates; show relevant ads on our site and elsewhere based on your activity. You can opt out of promotional emails/SMS at any time.

    • Security & fraud prevention: authenticate users; detect, prevent, and investigate fraud, abuse, or suspicious activity; protect our rights and users.

    • Legal & compliance: comply with laws, respond to lawful requests, enforce our terms, and protect the safety, property, or rights of JPC Mobile and others.

    4) Cookies, Pixels & Similar Technologies

    We (and service providers like Shopify) use cookies, pixels, and similar tools to operate the site, remember preferences, measure performance, personalise content, and support advertising. You can control cookies via your browser settings. Blocking some cookies may affect certain features.

    We recognise the Global Privacy Control (GPC) signal where legally required for opt-out preferences on the browser/device you use.

    5) How We Disclose Personal Information

    We may disclose personal information:

    • To Shopify and service providers who perform services on our behalf (e.g., hosting, payments, analytics, shipping, email/SMS, cloud storage, customer support).

    • To business/marketing partners to help deliver ads and promotional messages (subject to their own privacy notices and your choices).

    • With your direction or consent, including social sign-ins, sharing tools, or where you request an integration (e.g., courier).

    • Within our corporate group/affiliates.

    • For legal, safety, and compliance reasons, or in connection with a business transaction (e.g., merger, acquisition, insolvency).

    We do not sell your personal information for money. Where applicable law defines “sale,” “share,” or “targeted advertising,” you may have the right to opt out (see Your Rights & Choices below).

    6) Relationship with Shopify

    Our store is hosted by Shopify, which collects and processes personal information to support and improve its services to merchants and customers. Shopify may combine data from interactions across different merchants to provide enhanced features and fraud protection.

    • To learn more about how Shopify processes personal information and your rights, see Shopify’s Consumer Privacy Policy and Shopify’s Privacy Portal (available from Shopify).

    • Some data may be transferred to countries other than where you reside; Shopify uses recognised transfer mechanisms where required.

    7) Children’s Data

    Our Services are not intended for use by children. We do not knowingly collect personal information from individuals under the age of majority in your jurisdiction. If you believe a child has provided personal information, please contact us and we will delete it where required by law.

    8) Security

    We implement reasonable technical and organisational safeguards designed to protect personal information. However, no security method is 100% secure. Please avoid sending sensitive information through unencrypted channels and keep your account credentials confidential.

    9) Retention

    We retain personal information for as long as needed to provide the Services and for legitimate business purposes (e.g., legal, tax, accounting, fraud prevention), in line with applicable laws and our internal policies.

    10) Your Rights & Choices

    Depending on where you live, you may have some or all of the following rights (subject to legal limits):

    • Access/Know the personal information we hold about you.

    • Delete personal information, in certain circumstances.

    • Correct inaccurate personal information.

    • Portability of certain information, in some cases.

    • Opt-out of “sale,” “sharing,” or targeted advertising where those concepts apply. We honour valid GPC signals where required.

    • Manage marketing: opt out of promotional emails via the unsubscribe link; opt out of promotional SMS by replying STOP (service messages may still be sent, e.g., order updates).

    For EEA/UK residents (in addition to the above, subject to law):

    • Object to processing or request restriction;

    • Withdraw consent where processing is based on consent (without affecting prior lawful processing).

    To exercise rights or make a request, contact us using Contact below. We may need to verify your identity. You may authorise an agent where permitted by law.

    11) International Transfers

    We may process and store personal information outside your country of residence. Where required (e.g., EEA/UK), we use recognised transfer mechanisms such as Standard Contractual Clauses or equivalent.

    12) Third-Party Sites & Links

    Our Services may link to third-party sites or services. We are not responsible for their privacy or security practices. Review their policies before providing information. Content you post publicly (including on social platforms) may be visible to others.

    13) Updates to This Policy

    We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. We will post the updated version with a revised “Last updated” date and provide additional notice where required by law.

    14) Contact

    JPC Mobile – Tech Repair & Accessories
    Shop 3a / 152 Woogaroo St, Forest Lake QLD 4078, Australia
    📞 +61 480 039 913
    📧 sales@jpcmobileaccessories.com.au / info@jpcmobileaccessories.com.au / peter@jpcmobileaccessories.com.au

    For the purpose of applicable data protection laws, JPC Mobile – Tech Repair & Accessories is the data controller for personal information we process.

    Quick note linking to your returns stance

    We process data about purchases, returns, and exchanges strictly to deliver and support your orders and to administer outcomes under our Return Policy (e.g., store credit or replacement for approved faulty/incorrect items; no change-of-mind refunds).