Orders are sent via Australia Post. You will be able to view your order details through our website with the order number. Orders are generally dispatched within 1-5 business days. Delivery times may vary depending on your location, once the item has left our warehouse we have no control over delivery times. You may check Australia post for approximate delivery times to your area.

JPC MOBILE ACCESSORIES will make all reasonable efforts to have the goods delivered to the customer or its designated agent as agreed between the parties pursuant to the Order on or before the estimated delivery date JPC MOBILE ACCESSORIES is not liable for:

(i) any failure to deliver; or
(ii) delay in delivery for any reason; or
(iii) any damage or loss due to unloading or packaging; or except to the extent that such damage was caused by the negligent act or omission of JPC MOBILE ACCESSORIES.
(iv) You acknowledge that any delivery date prescribed under the order or JPC MOBILE ACCESSORIES is an estimate of the expected delivery time and in any interpretation is not a guaranteed delivery time.

Lost or Damaged Item

In the event that any items are lost or damaged during transit, please get in touch with us via our Contact Us Page.

Australia Post require 15 working days (from the postal date) before they consider an item lost. It is also worth checking with your local Post Office to see if they are holding the parcel.

– Your item will by dispatched to the address used at check out. 

– We are not responsible for items sent to an incorrectly supplied address. 

– We are not responsible for items you forget to collect it in time from Australia Post. Item(s) returned to us will incur an additional fee for re posting.

My Order has not Arrived Yet

There are a number of reasons for this:

  • Lost mail
  • Delayed mail
  • Incorrect address
  • Incomplete address
  • No calling card left by postal contractor

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